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FAQ

Welcome to Seneca Savings Bank, N.A.’s FAQ page. Here, you’ll find answers to common questions about our products, services, and policies. If you need further assistance, please don’t hesitate to contact us or visit one of our branch locations.

We have branches in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius, NY. Find the address and contact information for each branch on our Locations page.

Our branches are typically open Monday through Friday, with select locations offering Saturday hours. For detailed hours, visit our Locations page.

You can reach us by phone at (315) 638-0233, email at ehelp@senecasavings.com, or by visiting any of our branch locations. You can also send us a message through our Contact Us page.

To enroll, click the Enroll button on our Online Banking page and follow the prompts. If you need assistance, contact your local branch or call us at (315) 638-0233.

With Seneca Savings Bank, N.A. Online and Mobile Banking, you can:
– View balances and transactions
– Transfer funds between accounts
– Pay bills
– Deposit checks using your mobile device
– Set up account alerts

Yes, we use advanced encryption technology and multifactor authentication to keep your information safe. Always use strong passwords and avoid accessing banking apps over public Wi-Fi.

We offer a range of accounts including:
– Personal and Business Checking
– Savings Accounts, including Money Market and CDs
– Individual Retirement Accounts (IRAs)

To open an account, bring:
– A valid government-issued photo ID
– Your Social Security Number (or Tax ID for businesses)
– Proof of address
– For business accounts, additional documentation may be required

We provide:
– Personal Loans
– Auto Loans
– Mortgages and Home Equity Loans
– Business Loans and Lines of Credit

You can apply online through our Loan Center, call to schedule an appointment with a lender, or visit a branch for assistance.

– Never share your online banking credentials.
– Monitor your accounts regularly.
– Be wary of phishing emails and calls.
– Use strong passwords and enable alerts.

Contact us immediately by calling (315) 638-0233 or visit your nearest branch.

Yes! We provide checking, savings, loans, lines of credit, and merchant services tailored for businesses of all sizes. Visit our Business Banking page or speak to a business banker.

We frequently offer special promotions for new accounts, loans, and events like our Big Day celebration. Follow us on social media and check your email for special offers.

Yes, you can use your debit card at any ATM. Some fees may apply if using non-Seneca Savings Bank, N.A. ATMs. We participate in several networks that offer surcharge-free options. To find a surcharge free ATM near you click here.

Call our 24-hour card support number at (800) 554-8969 immediately to report a lost or stolen card. You can also visit a branch for assistance.

Log in to online banking and update your profile, or visit any branch with your updated information.