A new, more intuitive digital banking experience is now LIVE! Enjoy new features including personal and business banking from one app.
There’s never been a better time to get started with our new mobile banking app.
With the essential tools at your fingertips, experience stronger security, more convenience, and a modern interface designed for
easy navigation across all your devices.
Most of your account information will remain intact and ready for use. This includes your transaction history, bill pay payees, scheduled payments, internal transfers, and eStatement preferences.
Please note: Alerts, card controls, external transfers, and personal finance manager data will not carry over to the new system. Be sure to record or save this information before March 3, 2026. These features will need to be reconfigured once the upgrade is complete
Yes. As part of this upgrade, we’re introducing a new Mobile Banking app, which will be available for download starting March 5, 2026.
Apple and Android users may see an automatic app update, depending on device settings. If the update does not appear, visit your device’s app store and manually update the app to ensure you’re using the latest version.
Business customers will need to delete the previous business banking app and download the updated Seneca Savings Mobile app from the app store.
Moving forward, both personal and business users will access mobile banking through the same app.
You have two options:
1. Through the Current Mobile Banking App: Open your existing app and follow the prompt to download the new version. After installation, log in using your current User ID and Password. OR
2. Direct Download Search for “Seneca Savings Mobile” in your device’s app store, download the new app, and log in with your existing credentials.
Once the new app has been downloaded, you should delete the old app.
No. After the new system launches, you’ll continue to sign in with your current User ID and Password. During your first login, you’ll be prompted to verify your identity by choosing either a text message or phone call to receive a one-time passcode. Enter the passcode and submit to complete a secure login.
If you normally log in using biometrics, make sure you know your User ID and Password before the upgrade. You’ll need to enter these credentials the first time you access the new system. Once you’ve logged in successfully, you can re-enable biometric authentication for future logins.
If you’re unsure of your User ID, please call us at 315-638-0233 for assistance. If you’ve forgotten your Password, you can reset it by selecting “Forgot Password” on the Online Banking login page and following the instructions provided.
Plan ahead for any payments, transfers and withdrawals that would typically occur during the upgrade period: March 3, 2026 – March 5, 2026. Your debit/ATM card and ATMs will function normally, but balances may not reflect the most recent activity during the upgrade window.
You’ll need to set up any alerts, card controls, external transfers, and Personal Finance Manager settings again, as these will not carry over to the new system. To use Personal Finance Manager, you’ll need to re-register before adding your new preferences.
Please note: Internal transfers will appear in the new system, but if you want to make changes, you’ll need to create a new transfer and delete the old one.
Please Note: SMS alerts and text message notifications sent on behalf of Seneca Savings will come from the short code 36397.
Customers receiving messages from this number can be assured the communication is an authorized message related to their banking services, including online banking alerts, security notifications, and account-related updates.
If you have questions about a message received, please contact Seneca Savings at our Baldwinsville office at (315) 638-0233, visit your local branch, or use the contact information listed on our official website for assistance.
Online Banking gives you convenient tools to manage your finances anytime, anywhere:
You can access your checking and savings accounts, along with any loans you have with us, all in one place.
Enrollment is quick and easy—sign up online or through our Mobile Banking app. If you need help, contact our customer service team at 315-638-0233.
Online bill payment saves time and money—no checks, no stamps, no trips to the mailbox. You can track all your payments, schedule automatic payments, and pay nearly any bill—utilities, mortgage, even lawn care—with just a few clicks.
Log in to Online or Mobile Banking, select “Bill Pay,” and complete the enrollment form. Once processed (usually within 3 business days), you’re ready to start paying bills online. Please note: You must be enrolled in Online Banking before signing up for Bill Pay.
Mobile Banking makes managing your accounts simple and secure—anytime, anywhere. You’ll need your User ID and Password for your first login after the upgrade. Once logged in, you can enable biometric authentication for future access
Mobile Banking can be accessed as follows via any mobile device.
Using our Mobile app, select “Deposits” from the menu, enter the check amount, endorse the check, and take photos of the front and back. Submit, and you’re done! That’s it!
Data rates may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play, and the Google Play logo are trademarks of Google LLC.
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